Ways to Connect Intercom and Slack
Slack is where your team is at all the time. So why wouldn't you want to be notified of what's...
Articles by Andy Cook
How to Send Intercom Conversation Ratings to Slack
Intercom conversation ratings help your support team know how they are doing. They help you understand how your customers feel...
What is Customer Service? (FAQs & What You Need to Know)
The digital landscape has undergone a major change since the arrival of COVID-19. Customer expectations have grown, particularly when it...
19 Customer Service Skills That Every Support Team Should Have
There are two essential ingredients for business success: a great product line, and great customer service. Providing stellar customer service...
How to Improve Customer Retention
What’s better than acquiring new customers? Simple: being able to retain current ones. It costs more to attract new customers...
A Beginner's Guide to Customer Care: A Quick Overview
According to a study by Invoca , 76% of consumers are likely to stop doing business with a company after...
Customer Experience vs Customer Service: What’s the Difference?
Both customer experience and customer service are important parts of the customer journey. The terms “customer service” and “customer experience”...
What is a Customer Success Manager?
Customer success is a critical part of any business. It boosts customer satisfaction and improves the buying experience, while maximizing...
Customer Satisfaction Explained
To say that customer satisfaction is important is an understatement. It’s a necessity. Over 80% of marketers view customer satisfaction...