Customer Service Quality Assurance: A Complete Guide to Enhancing Agent Performance
How can you know if your customer service meets the mark? As you scale your customer support team, it can...
Articles by Maryna Paryvai
The 14 Top Customer Service Metrics Every Team Should Track
Effectively managing a customer service team demands substantial resources and effort. But how can you gauge the effectiveness of these...
What Is a Ticketing System? Everything You Need to Know to Implement It with Ease
Handling hundreds of customer inquiries a day via Slack or a shared inbox is obviously messy. You won’t have clear...